Level 2 Support Engineer for SAP Middleware

Role Summary

In this role you will be responsible for providing a high-quality, active support to our client’s SAP Middleware applications (SAP PI and SAP ChaRM), and to our customers or partners, by handling and solving incidents and problems that might occur in the utilization of the platforms and the customized solutions we deliver.

You will collaborate with different client teams for handling complex technical issues and continuous integration and application improvement in order to achieve a high level of customer satisfaction through individual case work.

We expect from this role to offer guidance to the business on how to best use the systems.

What do We expect

  • Assist SAP users with queries and incidents
  • Good basic technical understanding of IT systems and applications
  • Advanced level of writing and reading professional/business/technic German and English.
  • Experience in one more of the roles:
    • Level 2 support engineer
    • Technical Engineer
    • SAP support engineer

It would be nice to have

  • Experience with SAP PI, SAP ChaRM
  • Be open to contribute to projects
  • Drive or contribute to knowledge base in the area of expertise
  • Drive or contribute to proactive proliferation of knowledge created externally and internally
  • Deliver standard application/technology trainings and workshops

We are looking for a dynamic and flexible person with functional and / or technical background that can be applied to enterprise applications.

We appreciate people who have excellent communication skills, good German skills, a strong know-how in time management and prioritization, good investigation and analysis skills.

Proactive follow up and a structured approach to problem solving are core skills that we are looking for when choosing a team member.

What can jpard offer you

You will work with passionate and professional people, in a close working environment delivering a wide range of solutions for global industry leaders.

Probably the best thing of working at jpard is being a part of a group of smart, self- driven people committed to carry out their activities, with passion and accountability.

We offer competitive compensation, a flexible, friendly yet demanding work environment where you can grow and find your personal balance.

If you truly want to contribute, you care about your work and you are ready to take ownership, with jpard you can really thrive, professionally and personally.


Want to join jpard? Apply now!

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