Level 2 ORM Support Engineer

Our team works for a large German financial services company and takes over the service for the operational release management. We plan, organize and conduct releases for our client. The role has responsibilities in coordinating different parties involved in the deployments (developers, application support, central release management), in checking that all processes are followed and in making sure that everything is deployed safely to the production environment of each system. Most of the work is pre-organized by checklists, but some part of the work consists of managing upcoming problems or decisions and we also regularly work towards improving the processes for our client.

Tools used in the daily work are: IT Service Manager, JIRA, Excel, Word, Teams and Skype.

Areas under support SAP, Host and IBA and are currently looking for support for our Host area.

Other tasks

  • On-call duties on weekends and evenings
  • Work outside of service hours

We are looking for a dynamic and flexible person with functional background that can be applied to enterprise applications.

We appreciate people who have excellent communication skills, proficient German skills, a strong know-how in time management and prioritization, good investigation and analysis skills.

Proactive follow up and a structured approach to problem solving are core skills that we are looking for when choosing a team member.

ITIL knowledge is a plus, whether it be certifications (ITIL Foundations, the least) or work with ITIL governed processes

What can jpard offer you

You will work with passionate and professional people, in a close working environment delivering a wide range of solutions for global industry leaders.

Probably the best thing of working at jpard is being a part of a group of smart, self- driven people committed to carry out their activities, with passion and accountability.

We offer competitive compensation, a flexible, friendly yet demanding work environment where you can grow and find your personal balance.

If you truly want to contribute, you care about your work and you are ready to take ownership, with jpard you can really thrive, professionally and personally. Get in touch at open@jpard.com!

Want to join jpard? Apply now!

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