Head of Delivery

Position Overview:

The Head of Delivery will play a crucial role in overseeing the successful delivery of projects and services to our clients. This strategic leadership position requires a seasoned professional with a proven track record in project and service delivery, stakeholder management, and team leadership.

The ideal candidate will bring a combination of technical expertise, business know-how, and strong leadership skills to ensure that our projects are delivered on time, within scope, and with the highest level of quality.

Key Responsibilities:

  1. Strategic Leadership:
  • Develop and implement a comprehensive delivery strategy aligned with the company’s overall goals and objectives.
  • Collaborate with other department heads to ensure seamless integration of delivery processes with other business functions.
  • Implement proactive measures to anticipate and address potential challenges.
  1. Service Portfolio Management:
  • Develop and manage a comprehensive service portfolio, defining and documenting each service offering.
  • Lead the design process for new services, outlining service components, features, and delivery processes.
  • Regularly review and assess existing services, identifying opportunities for improvement and optimization.
  1. Project and Service Delivery:
  • Lead and manage the end-to-end delivery of projects and services, ensuring adherence to timelines, budgets, and quality standards.
  • Identify and mitigate delivery risks, proactively addressing challenges (including scalability) to ensure successful project outcomes.
  • Develop and implement robust project management methodologies and best practices to enhance efficiency, effectiveness, and predictability of results.
  • Optimize team allocation and resources utilization of to maximize productivity and achieve project goals.
  • Establish and maintain rigorous quality control processes to ensure deliverables meet or exceed client expectations.
  • Continuously monitor and improve service delivery processes, implement key performance indicators (KPIs) and metrics to measure the success and efficiency of delivery processes.
  1. Client Engagement:
  • Act as a key point of contact for clients, ensuring clear communication, understanding of client requirements, and overall satisfaction.
  • Establish and maintain strong client relationships, seeking opportunities for additional business and client retention.
  • Cultivate strong client relationships through effective communication and the delivery of exceptional service.
  1. Team Management:
  • Provide leadership and direction to the delivery team, creating a culture of collaboration, innovation, and excellence.
  • Develop team members, encouraging continuous learning and skill development.
  • Work closely with other departments to ensure seamless collaboration and coordination.

What can jpard offer you

In addition to the core responsibilities, the role will have a unique opportunity to contribute to the structuring and creation of a dedicated department focused on service innovation and delivery.

You will work closely with executive leadership to design and structure the department, outlining roles, responsibilities, and reporting lines.

You will work with passionate and professional people, in a close working environment delivering enterprise eCommerce solutions for global industry leaders.

Probably the best thing of working at jpard is being a part of a group of smart, self- driven people committed to carry out their activities, with passion and accountability.

We offer competitive compensation, a flexible, friendly yet demanding work environment where you can grow and find your personal balance.

If you truly want to contribute, you care about your work and you are ready to take ownership, with jpard you can really thrive, professionally and personally.

Learn more about our culture and what we can offer you.

    Your name*

    Email*

    LinkedIn Profile

    Upload your CV