Application Support Engineer with German

Role Summary

In this role you will be responsible for providing a high-quality, active support to our customers or partners, by handling requests and incidents for specific media content support services.
The support includes logging tickets, analysing the customer’s requirements and resolving requests and incidents, maintaining communication with internal teams and suppliers and with the clients and retailers, but also maintaining phone contact with customers.
You will collaborate with retailers, management roles and business users daily and must be an excellent communicator.

Skills and Requirements

  • Good knowledge in working with ticketing systems;
  • Good understanding/knowledge of ITIL Framework;
  • Good to excellent understanding of service, incident, change and problem management processes;
  • Advanced level of writing and reading professional/business/technic German and English;
  • Knowledge about ecommerce is a plus;
  • Experience in one more of the roles:
    o Call centre;
    o Service Desk;
    o Application Support.

It would be nice to:

  • Be open to contribute to projects;
  • Drive or contribute to knowledge base in the area of expertise;
  • Drive or contribute to proactive proliferation of knowledge created externally and internally;
  • Deliver standard application/technology trainings and workshops;
  • Perform ad-hoc responsibilities as required.

We are looking for a dynamic and flexible person with a service desk background that can be applied to different services offered by jpard.
We appreciate people who have excellent communication skills, very good German and English skills, a strong know-how in time management and prioritization, good investigation and analysis skills.
Proactive follow up and a structured approach to problem solving are core skills that we are looking for when choosing a team member.

Learn more about our culture and what we can offer you.